Frequently asked Questions
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. We appreciate your patience and can't wait for you to receive your Kamu products!
Shipping rates can vary depending on your region and are calculated at checkout.
We do offer free shipping on some domestic orders. Please check your cart to see the current deal reflected.
Here are the full details of our Shipping Policy.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
Yes, we offer full and partial refunds.
Please see our Returns and Refunds policy for more details.
You may submit a refund request within a month of purchase.
If the product and packaging are unopened and undamaged, you are eligible for a full refund.
If the packaging has been opened and the product has been used, you are eligible for a partial refund.
Please check our Terms of Service to see if you're eligible for a refund or reach out to us hello@feelkamu for further questions.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Still have questions
Send us a note at email@example.com and we will be happy to help you.